Shipping policy

Last Updated: June 2026

 

1. Overview

 

The Fifth Seam is committed to delivering your orders quickly and safely. This Shipping Policy outlines our shipping procedures, delivery times, costs, and related information.

 

2. Order Processing

 

2.1 Processing Timeline

 

All orders are processed during business hours:

 

·       Processing Time: 2-7 business days after payment confirmation

·       Business Days:** Monday - Friday, 9:00 AM - 5:00 PM WAT

·       Holidays:Orders placed on weekends or public holidays will be processed on the next business day

·       Confirmation:You will receive an order confirmation email immediately after purchase

 

2.2 Payment Verification

 

Your order will not be processed until payment has been verified and confirmed. If you experience payment issues, please contact us immediately.

 

2.3 Stock Verification

 

We verify product availability during processing. If an item is out of stock, we will:

 

·       Contact you via email or WhatsApp

·       Offer an alternative product

·       Process a full refund if you prefer

 

3. Shipping Zones and Delivery Times

 

3.1 Lagos Delivery

 

Delivery Area: Lagos State (all local government areas)

 

Delivery Time: 3-5 business days after dispatch

Shipping Cost: Calculated at checkout based on delivery location

Delivery Method: Courier service

 

3.2 Nationwide Delivery (Nigeria)

 

Delivery Area: All states in Nigeria (excluding Lagos)

 

Delivery Time: 5-8 business days after dispatch

Shipping Cost: Calculated at checkout based on destination state

 

Delivery Method: Partner courier services

 

3.3 Shipping Cost Factors

 

Shipping costs are determined by:

 

·       Delivery location (state and local government area)

·       Order weight and dimensions

·       Shipping method selected

·       Current carrier rates

 

Shipping costs are calculated and displayed at checkout before you complete your purchase.

 

3.4 Delivery Time Estimates

 

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:

 

·       Courier service delays

·       Weather conditions

·       Traffic and road conditions

·       Customs clearance (if applicable)

·       Public holidays

·       Unforeseen circumstances

 

4. Shipping Methods

 

4.1 Available Carriers

 

The Fifth Seam partners with reliable courier services including:

 

·       GIG Logistics

·       GUO

·       Fedex

·       Other established courier companies

 

Your order may be shipped via any of these carriers based on availability and destination.

 

4.2 Tracking Information

 

Once your order is dispatched:

 

1. You will receive an sms notification with tracking information

2. You can track your order using the tracking number on the courier's website

3. You can contact us for tracking assistance

 

4.3 Shipping Method Selection

 

At checkout, you may be able to select from available shipping methods:

 

·       **Standard Shipping:** 5-8 business days (most economical)

·       **Express Shipping:** 2-3 business days (if available, additional cost)

 

Availability depends on your location and order contents.

 

5. Shipping Costs

 

5.1 Shipping Fee Structure

 

Shipping costs vary based on:

 

·       Destination: Lagos vs. other states

·       Weight: Heavier items may incur additional charges

·       Delivery Address:Remote areas may have higher costs

 

5.2 Free Shipping Threshold

 

Free Shipping Eligibility:

 

·       Orders with a subtotal of ₦800,000 or more receive free shipping within Nigeria

·       Free shipping applies to standard delivery only

·       Discount codes and promotions do not affect free shipping eligibility

 

5.3 Shipping Cost Display

 

Shipping costs are calculated and displayed at checkout before you complete your purchase. You can:

 

·       View the exact shipping cost for your location

·       Compare different shipping methods if available

·       Modify your delivery address to see updated costs

 

5.4 Shipping Cost Changes

 

If shipping costs increase after you place your order due to address changes or other factors, we will contact you before processing your order.

 

6. Delivery Address

 

6.1 Address Requirements

 

Please provide a complete and accurate delivery address including:

 

·       Full name of recipient

·       Street address

·       City/Town

·       State

·       Local Government Area (LGA)

·       Phone number

·       Landmark (if available)

 

6.2 Address Verification

 

We verify delivery addresses to ensure accurate delivery. If your address is unclear or incomplete, we may contact you for clarification.

 

6.3 Address Changes

 

If you need to change your delivery address:

 

1. Contact us immediately after placing your order

2. Provide your order number

3. Confirm the new address

4. Shipping costs may change based on the new location

 

Note: We cannot guarantee address changes after your order has been dispatched.

 

6.4 Delivery to Business Addresses

 

We deliver to business addresses, offices, and commercial locations. Please ensure someone is available to receive the package during business hours.

 

7. Delivery and Receipt

 

7.1 Delivery Attempts

 

Our courier partners will make reasonable attempts to deliver your package:

 

1. First Attempt: Courier will attempt delivery at your provided address

2. Contact:If you are not available, the courier will attempt to contact you

3. Second Attempt:Courier may make a second delivery attempt

4. Holding: If delivery fails, the courier may hold your package for pickup

 

7.2 Signature and Verification

 

Upon delivery:

 

·       You may be required to sign for your package

·       Verify the package condition before signing

·       Check that you received the correct items

 

7.3 Package Inspection

 

Upon receipt:

 

1. Check that all items match your order

2. Report any issues within 3 hours

 

7.4 Proof of Delivery

 

The courier will provide proof of delivery, including:

 

·       Delivery date and time

 

Keep this proof for your records.

 

8. Delivery Issues

 

8.1 Delayed Delivery

 

If your order has not arrived within the estimated delivery timeframe:

 

1. Check your tracking information

2. Contact the courier directly using your tracking number

3. Contact us with your order number

4. We will investigate and follow up with the courier

 

8.2 Undelivered Packages

 

If your package cannot be delivered:

 

1. The courier will attempt to contact you

2. The package may be held at a courier facility for pickup

3. Contact us immediately if you are notified of delivery issues

4. We will work with the courier to resolve the issue

 

8.3 Lost or Missing Packages

 

If your package is lost in transit:

 

1. Report the issue within 24 hours of the expected delivery date

2. Provide your order number and tracking number

3. We will file a claim with the courier

4. We will arrange a replacement 

 

Note: Claims must be filed within 30 days of dispatch.

 

8.4 Damaged Packages

 

If your package arrives damaged:

 

1. Do not discard the package or packaging

2. Take photos of the damage

3. Contact us within 3 hours with photos and your order number

4. We will arrange a replacement

 

9. Risk of Loss

 

9.1 Transfer of Risk

 

Risk of loss and title to products transfer to you when the package is delivered to your address or to the courier for delivery. The Fifth Seam is not responsible for:

 

·       Packages lost or damaged after delivery to the courier

·       Packages lost or damaged in transit

·       Packages lost or damaged due to courier negligence

·       Packages not collected from courier facilities

 

9.2 Insurance

 

The Fifth Seam does not provide automatic insurance on shipments. For high-value orders, you may request additional insurance coverage at checkout (if available).

 

10. International Shipping

 

10.1 Current Policy

 

The Fifth Seam currently ships **within Nigeria only**. International shipping is not available at this time.

 

10.2 Future International Shipping

 

We are exploring international shipping options. Follow us on social media or subscribe to our newsletter for updates on international shipping availability.

 

11. Customs and Import Duties

 

11.1 Domestic Shipments

 

For shipments within Nigeria, no customs duties apply.

 

11.2 Future International Shipments

 

For future international shipments, customers will be responsible for:

 

·       Customs duties and import taxes

·       Customs clearance fees

·       Any additional charges imposed by customs authorities

 

The Fifth Seam will provide guidance on estimated duties at checkout when international shipping becomes available.

 

12. Special Delivery Requests

 

12.1 Specific Delivery Instructions

 

If you have special delivery instructions:

 

1. Provide them in the order notes at checkout

2. Contact us after placing your order to confirm

3. Include instructions such as:

   - Leave with neighbor

   - Deliver to specific entrance

   - Preferred delivery time window

 

Note: We will attempt to accommodate requests, but cannot guarantee compliance.

 

12.2 Weekend and Holiday Delivery

 

Standard delivery is Monday - Friday during business hours. Weekend and holiday delivery may be available for an additional fee (if offered).

 

13. Tracking and Communication

 

13.1 Order Tracking

 

You can track your order through:

 

·       **Email:** Order confirmation and dispatch notifications

·       **WhatsApp:** Tracking updates and delivery notifications

·       **Courier Website:** Using your tracking number

·       **Our Website:** Order status in your account

 

13.2 Communication Preferences

 

You can manage your communication preferences by:

 

·       Updating your account settings

·       Contacting us directly

·       Responding to our messages

 

13.3 Notification Frequency

 

You will receive notifications for:

 

·       Order confirmation

·       Payment confirmation

·       Order dispatch with tracking information

·       Delivery confirmation

·       Any delivery issues or delays

 

14. Reshipping and Redelivery

 

14.1 Redelivery Requests

 

If you need redelivery of an undelivered package:

 

1. Contact us with your order number

2. Provide a new delivery address if needed

3. Pay any additional redelivery fees (if applicable)

4. We will arrange redelivery with the courier

 

14.2 Reshipping After Return

 

If you return an item and request reshipping:

 

1. Reshipping costs are your responsibility

2. We will provide a prepaid label for returns (if applicable)

3. Reshipping will be processed after we receive and inspect your return

 

15. Shipping Delays and Force Majeure

 

15.1 Circumstances Beyond Our Control

 

The Fifth Seam is not responsible for shipping delays caused by:

 

·       Weather conditions (flooding, storms, etc.)

·       Road closures or accidents

·       Courier service delays or strikes

·       Public holidays or emergencies

·       Government actions or restrictions

·       Other unforeseen circumstances

 

15.2 Communication During Delays

 

If delays occur due to circumstances beyond our control:

 

1. We will notify you as soon as possible

2. We will provide updated delivery estimates

3. We will follow up with the courier for status updates

4. We will keep you informed throughout the delay

 

16. Contact Us

 

For questions about shipping or to report shipping issues:

 

**The Fifth Seam**

 

WhatsApp: +234 704 068 6990 (Preferred - Fastest Response)

Business Hours: Monday - Friday, 10:00 AM - 5:00 PM WAT

 

We aim to respond to all shipping inquiries within 24 hours.

 

17. Changes to This Policy

 

The Fifth Seam reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any modifications constitutes your acceptance of the updated policy.

 

*This Shipping Policy is effective as of June 2026 and applies to all orders placed through The Fifth Seam website and services.*